Uroš Hribar, Head of Business Analytics at ADD will be a guest speaker at the Microsoft Retail Industry Series: Know Your Customers event that will take place on 23.3.2021. Today’s customers are looking for personalized, relevant, and individualized treatment that makes them feel valued. Retailers must adopt the new business model, in most cases that is omni-channel approach. They need to move beyond a programmatic ‘one size fits all’ solution for customer engagement and implement a more unified approach.
The online event will take place on 23.3.2021 10:00 AM – 11:00 AM. Participation is free, but registration is mandatory.
- Introduction – Andrey Burlutskiy, Digital Transformation Expert, Marketer and Fan of Our Future
- Customer-centric mindset and e-Commerce trends – Radoslaw Pidzik, Retail Industry Director, Microsoft
- Manzana customer loyalty cases – Alexander Kozlov, Sales Director, Manzana
- ADD Retail transformation – Uroš Hribar, Head of Business Analytics, ADD
- Dynamics 365 Customer Insights overview – Michal Skowronski, Customer Engagement Applications Lead CEE, Microsoft
- Closing remarks